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RU7406 - no Broadcasting option in settings

Posted: Thu Jul 09, 2020 3:11 pm
by selby20
HI All - any help appreciated.
Have a Samsung RU7406 (Spain). Have factory reset and checked service menu. In settings, there is NO broadcasting option (it is not greyed out, it just is not there at all). Had Samsung connect remotely, were unable to resolve the issue.
In Service Menu under Tuner it says not detected....
This means I have a TV that I cannot use to watch TV!!
Anyone else experienced this issue? Is the Tuner damaged? It is a brand new tv, purchased 1 month ago.
Thank you in advance.

Re: RU7406 - no Broadcasting option in settings

Posted: Thu Jul 09, 2020 6:57 pm
by notengo13
selby20 wrote:
Thu Jul 09, 2020 3:11 pm
HI All - any help appreciated.
Have a Samsung RU7406 (Spain). Have factory reset and checked service menu. In settings, there is NO broadcasting option (it is not greyed out, it just is not there at all). Had Samsung connect remotely, were unable to resolve the issue.
In Service Menu under Tuner it says not detected....
This means I have a TV that I cannot use to watch TV!!
Anyone else experienced this issue? Is the Tuner damaged? It is a brand new tv, purchased 1 month ago.
Thank you in advance.
If tuner is not detected and you have warranty still valid. Try to Return your TV to shop where you buy it. If not then contact with Samsung support and ask for repair.

Re: RU7406 - no Broadcasting option in settings

Posted: Fri Jul 10, 2020 8:35 am
by selby20
Thank you :( I was hoping that would not be the answer.