Samsung UE46ES5505 audio problem

[christiansenn]

Hi,
I Have the 46 UE46ES5505 Samsung Smart tv with 1021 firmware.

Problem is that I have external loud speaker and it all worked fine for few weeks
Now suddenly if waiting 10-20 mins it just loose signal to the loud speaker.

When if i go in the menu and click up and down it works again..

I tried the loud speaker on a PC and no problems what soever.
So it is like the samsung tv loose the signal?

[juusso]

I think it`s time to call Service, TV is under warranty, right?

[christiansenn]

It happens after new 10.21 firmware and exactly after 30 mins..
I even called the samsung support, poor service..
they just keep saying use a samsung external speaker and trying to say my device is not compatible even it worked for few weeks before upgrade.
Then I ask if I can downgrade and they say no.

[juusso]

Downgrading is not enabled for E series. But we`re working on it...

[christiansenn]

i just want a new firmware that fix it.

1: it happens after 30 mins
2: I press Menu button on remote control
3: Goto audio menu
4: Do nothing else
5: Voila it back again sound for another 30 mins..

[christiansenn]

what i hate is i called samsung support..
and some guy just say my device not compatible with samsung..
It most arrogant answer ever.

Because it worked FINE and suddenly not work..

Possible i needed to stay with phillips.
But moved to samsung to get the smart tv and faster reaction.
Phillips are very very slow.

[juusso]

Maybe reset user settings can solve your provlem? Keep holding EXIT of RC until you get some popup.

[christiansenn]

I HOLD exit button 30 seconds nothing happen..
I dont think trick with holding exit button work on EU samsung tvs i read it before they recommend doing on usa samsung.
I tried goto support menu and do factory reset with code 0 0 0 0
then i had to set time/date (why it cant pull this from internet is strange)
and then same happens

[christiansenn]

any update ?
Where can i see firmware history fot this model and when new firmware coming?

[mauricio]

I've had the same problem here to. Today I had an update request en installed T-ECPDEUC-1014.1.
As far as I can tell now, audio is much better. But guess what, now my subs are the problem. They don't come up when I change the language while playing a movie.