I ve got an UE46F6400 samsung tv. I made an firmware update . Everything work's fine, progress bar go to 100% and tv restart.
The splashscreen(samsung logo) appears, after that the 4 colors icons, and when It should switch to the menu I've only black screen. I still have sound, and when I press menu from my remote control, I can hear the menu is open.
The main question is what can I do?
I don't know if it's an firmware problem or an hardware.
I try different things.
I switch on my decoder, I've sound but no image (normal, the screen is black)
I touch the screen in order to see if there was light. Yes. I don't think it's hardware cause I can have the samsung logo on the tv.
I get the last firmware on an usb key, and I try to install it by doing (menu, down, enter, down, down, down, enter ...). But not working. Maybe I didn't go to the correct menu.
I spoke to a samsung guy who tell me to contact a samsung repair service and pay maybe 500 bucks in order to replace all part of the tv. For this price, I can buy a new one.
Any help is welcome. thanks
Your next steps are:
-enter service menu
-do factory reset
-do eeprom reset (search forum/wiki)
-set proper model/type values.
I think your issue is only service menu settings related. Not hardware.
I do the following things.
Unmount the tv, and then do the eeprom reset. I place a cable between the 2 hole to do always the reset.
Then I power on the tv. After 20 seconds, I got the message , please set local settings font... in the service menu. Then I press menu on the remote and the menu appear normally (for me it was a huge step, the screen was up for more than 10 seconds!). In the menu, I go to support => Update. I just have to configure the internet connection. And then the tv update itself. I wait and after a few minutes the tv restarted. I unplag my cable to stop resetting the eeprom.
And now the tv work normally.
Thanks a lot for the advice. Hope this could help someone one time