SamyGO

Hello, yesterday I purchased a J5500 and I updated it to 1454 before reading here, and all the apps work, but when I try to go to de app menu, where you search and install them, nothing happends it just shows a black screen...is this a firmware error? or should I go change the tv?

keiichiw wrote:Hello, yesterday I purchased a J5500 and I updated it to 1454 before reading here, and all the apps work, but when I try to go to de app menu, where you search and install them, nothing happends it just shows a black screen...is this a firmware error? or should I go change the tv?

On which firmware was your TV. If was lower then 1420 then you can do something. Read here around. And block updates on router and never update to bigger firmware.

I have 32j5550 and when i try toget smarthub it say this massage:''As Smart Hub is geo-blocked for this particular product, Samsung Smart Hub may not be available in your current location"
What i can do to get smarthub? Thx

notengo13 wrote: On which firmware was your TV. If was lower then 1420 then you can do something. Read here around. And block updates on router and never update to bigger firmware.

It was on 1412, by something you mean a downgrade?, I just want to know if this is normal in tizen, now it works again, my question is...is this a known software bug or is my tv in particular?, because I can still exchange it for another in the next 2 days... Thanks for your answer

Soo it has not happend, again, I talked to a samsung technician and he told me that it's normal in the first use, because it downloads things, and creates a cache of the apps and black magic things... , still it could display something to show that it's doing stuff, instead of just a black screen