TV Tuner malfunction after reading MKVs from harddisk/NAS (JU6400)

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charcocat
Posts: 1
Joined: Wed Sep 09, 2015 3:28 am

TV Tuner malfunction after reading MKVs from harddisk/NAS (JU6400)

Post by charcocat » Wed Sep 09, 2015 3:41 am

After reading MKVs for around one hour. When i switch back to watch TV, the D-TV tuner will become malfunction. Saying that "We are not able to display two ultra-high-definition (UHD) screens at the same time". It will back to normal randomly from few hours to two days.

I just wonder if it can be solved if i update the firmware to latest version. Or there is anything i can do.

Thanks~!
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zoelechat
Official SamyGO Developer
Posts: 8372
Joined: Fri Apr 12, 2013 7:32 pm
Location: France

Re: TV Tuner malfunction after reading MKVs from harddisk/NAS (JU6400)

Post by zoelechat » Wed Sep 09, 2015 9:00 am

Nice colors... Is that UHD? :D
Well, we're not Samsung aftersale and nobody here will never advise you to do any fw update. Anyway you have no choice, it's done automatically on J... Maybe try to play with PIP settings since it talks about "screens at the same time", else request replacement :)
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