UE49KU6400UXXU stuck asking me to connect the one connect?

[Leebo1981]

UE49KU6400UXXU stuck asking me to connect the one connect??


Hello new on here,
I'm looking for major help.
My samsung 49 inch 4k tv suddenly turned self off rebooted and alls it does is ask me to check that the one connect is connected properly.
My TV doesn't even have the connection for what it's asking.
I can't boot to service mode,can't use source tried everything it's just stuck on this first screen after samsung boot up screen.
Can't even operate by the button bottom right hand side of tv?
Any help I would really appreciate it.
Thank you.

[nikosts]

Same here. Did you find a solution?

[zoelechat]

New Samsung idea maybe, force user to buy One Connect Box after some time?

Better ask them or aftersale imho

[Feuerbard]

if you input in service menu model KS8000 or KS9000 it want one coonect and no service menu allowed . only eeprom reflash is solution