D6500 3D Resolution NOT FULL HD

Here for general support for D series TVs, request and problem solve area.

DmK
Posts: 17
Joined: Sun Jan 08, 2012 12:32 pm

Re: D6500 3D Resolution NOT FULL HD

Post by DmK »

How can I measure current TV resolution in 3d mode? or it possible only with test pictures discribed in WIKI ? or exist some kind of another variants ?
I would like to begin claim and I need strong evidence base
ue40d6100
DmK
Posts: 17
Joined: Sun Jan 08, 2012 12:32 pm

Re: D6500 3D Resolution NOT FULL HD

Post by DmK »

I got answer from my dealer he said read manual http://downloadcenter.samsung.com/conte ... UA_Eng.pdf page 166

they are written "Supported formats and operating specifications for Standard HDMI 3D
NN The 3D formats indicated below are recommended by the HDMI association
and must be supported.
Source signal format Standard HDMI 1.4 3D
1920x1080p@24Hz x 2 1920x2205p@24Hz
1280x720p@60Hz x 2 1280x1470p@60Hz
1280x720p@50Hz x 2 1280x1470p@50Hz"

somebody try via HDMI HD-Testbilder ?
ue40d6100
DmK
Posts: 17
Joined: Sun Jan 08, 2012 12:32 pm

Re: D6500 3D Resolution NOT FULL HD

Post by DmK »

I got answer today from samsung
Samsung Customer Support Center dear_customer@contactus.samsung.com ????: ???

???????? ?????? 17:10 (2 ?. ?????)











Hello.

Sorry, but this tv doesn't support 3D content from hdd, it should be 3D player or 3D broadcaster.

Best Regards.

Samsung Electronics Baltics.

The information was useful to me
Satisfied
5 4 3 2 1
Not Satisfied
* Please do not reply back to this email message as this email address is used for
outbound messages only.
* If you are not satisfied with the answer we provided, please click here
* if you have a question on another product, click here



Hello

The source was from extrnal HDD, there is special test move for adjusting TV. And according adjusting now its clear that TV do not support HD in 3d mode!


&ampquotmy prev. question is &ampampquothello

I paid money for TV that have to support full hd 3D mode even there are logo HD 3D. But when I start watching TV in 3D mode a saw not 1920 x 1080 I saw only half of described resolutions 960 x 540.

Samsung SOLD this devices under FULL HD 3D promise. Information declared on all web pages, TV boxes and also advertisement pictures in the TV&ampampquot


Samsung answer &ampampquotHello.

You can try make a software upgrade, and check a movie quality.

Best Regards.

Samsung Electronics Baltics.&ampampquot


I did already updates it was nit helpfull !!! &ampquot
ue40d6100
User avatar
erdem_ua
SamyGO Admin
Posts: 3126
Joined: Thu Oct 01, 2009 6:02 am
Location: Istanbul, Turkey
Contact:

Re: D6500 3D Resolution NOT FULL HD

Post by erdem_ua »

libehv wrote:
Leesam wrote:Just got home and checked the output with the 2d and 3d images on a usb drive. I'm seeing the resolution decrease :(

Should i contact Amazon first or Samsung? The product page for the UN55D6500 on Samsung and Amazon both still say "FULL HD 3D"
strange, I couldn't see any difference on mine :?
It's due 55"... Most of 55" and I think every 60" doesn't effected from this issue.
gooseye
Official SamyGO Developer
Posts: 132
Joined: Sat Dec 11, 2010 11:32 am

Re: D6500 3D Resolution NOT FULL HD

Post by gooseye »

erdem_ua wrote:
libehv wrote:
Leesam wrote:Just got home and checked the output with the 2d and 3d images on a usb drive. I'm seeing the resolution decrease :(

Should i contact Amazon first or Samsung? The product page for the UN55D6500 on Samsung and Amazon both still say "FULL HD 3D"
strange, I couldn't see any difference on mine :?
It's due 55"... Most of 55" and I think every 60" doesn't effected from this issue.
I saw a 55" panel yesterday from a D6000 TV. On the TCON board was the Napoli chip, which would explain the FullHD 3D capability of that model.
BeCube
Posts: 4
Joined: Fri Dec 16, 2011 5:00 pm

Re: D6500 3D Resolution NOT FULL HD

Post by BeCube »

Info:
A german institute (called "VDE") had the d6500-series certified (11.01.2012) for 3D-FullHD:
1080p-Lines per eye, when motion-plus is deactivated.
Tested with firmware "002000"(!)

Post Reply

Return to “[D] Support”