[SOLVED] Smart Hub not installing any apps after region change
Posted: Wed Jan 11, 2017 12:22 pm
Hello all,
I am encountering an issue with smart hub in my UE46ES6570 (not rooted) the last days.
I was trying to get Netflix to work and so I changed location from Germany to Greece and back a couple of times. That worked fine the first couple of times but then Smart Hub wouldn't install the region's apps anymore. Currenty I live in Germany but I had bought the TV from Greece. I had previously changed the region without any issues.
I tried to resolve the issue with the following ways (in combination sometimes):
- Reset smart hub
- Reset TV
- Factory reset through the service menu
- Install older firmware (after installing 0000)
- Set the DNS to 8.8.8.8 or to my provider's DNS
- Removing the plug for several minutes and the ethernet cable
When I start the TV I get a message that says that smart hub needs to be updated, I press okay and then the popup shows us saying installing [name of the first app to be installed]1/xx and stops there. I only have now Web Browser (which doesn't work) and Youtube.
Note that the web browser behaves much like the smart hub update, it starts by saying "connecting..." and it hangs on "updating....".
Has anyone experienced this issue or have any proposal?
Thank you all
Efthimis
UPDATE Jan 13 2017
I managed to solve my issue by resetting smart hub through the service menu. Beware though, when you change the value from "off" it shows "Wait". You must wait and not pressing buttons (I did that) because the commands are going to be executed once the reset is over.
I am encountering an issue with smart hub in my UE46ES6570 (not rooted) the last days.
I was trying to get Netflix to work and so I changed location from Germany to Greece and back a couple of times. That worked fine the first couple of times but then Smart Hub wouldn't install the region's apps anymore. Currenty I live in Germany but I had bought the TV from Greece. I had previously changed the region without any issues.
I tried to resolve the issue with the following ways (in combination sometimes):
- Reset smart hub
- Reset TV
- Factory reset through the service menu
- Install older firmware (after installing 0000)
- Set the DNS to 8.8.8.8 or to my provider's DNS
- Removing the plug for several minutes and the ethernet cable
When I start the TV I get a message that says that smart hub needs to be updated, I press okay and then the popup shows us saying installing [name of the first app to be installed]1/xx and stops there. I only have now Web Browser (which doesn't work) and Youtube.
Note that the web browser behaves much like the smart hub update, it starts by saying "connecting..." and it hangs on "updating....".
Has anyone experienced this issue or have any proposal?
Thank you all
Efthimis
UPDATE Jan 13 2017
I managed to solve my issue by resetting smart hub through the service menu. Beware though, when you change the value from "off" it shows "Wait". You must wait and not pressing buttons (I did that) because the commands are going to be executed once the reset is over.