SmartHub crashes entire tv - can't access main menu anymore

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TOMillr
SamyGO Project Donor
Posts: 179
Joined: Sat Sep 29, 2012 11:51 am

SmartHub crashes entire tv - can't access main menu anymore

Post by TOMillr » Sun Jun 26, 2016 11:49 am

My Samsung UE50H6270 suddenly crashes and restarts whenever the SmartHub is brought up on the screen. I didn't change anything - yesterday everything worked fine and this morning it just won't work anymore.

I've already tried to reset the SmartHub itself. But the problem is, that the SmartHub now automatically starts up when I turn on the tv and this in turn crashes the tv every time I try to turn in on. :shock: I can no longer get into the main menu, change programs or do anything since the SmartHub crashes the tv instantaneously after powering up the device.

Is there any way to somehow force a reset device without having to go into the menus? Has anyone encountered such an issue before?

q8v08
Posts: 25
Joined: Sun Oct 19, 2014 10:47 pm

Re: SmartHub crashes entire tv - can't access main menu anymore

Post by q8v08 » Sun Jun 26, 2016 12:04 pm

Same thing happens on my h5500 can't press left or right, instantly crashes tv when anything else is pressed.
my tv isn't rooted either, fully stock and under warrenty from knowhow.
I called them and they gave me a number for samsung some 0330 (726 7864) number.

http://knowhow.com/article.dhtml?articleReference=890

babbonatale113
Posts: 4
Joined: Wed Aug 09, 2017 8:50 am

Re: SmartHub crashes entire tv - can't access main menu anymore

Post by babbonatale113 » Sat Aug 12, 2017 10:27 pm

Same to me.
I opened the TV, remove wifi module and solved using ethernet port

Inviato dal mio SM-G935F utilizzando Tapatalk


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