I have a UE48JU7000 and I experience the same problems since the auto!-update to 1470.3.tdragn wrote:I have the same problem with my UE50J6275
After updating CEC cannot automatically connect to Kodi. But I can connect it through tools menu - it works until I switch to another source.
I've contacted Samsung, but got only basic recommendations: "check your connection, reset your settings, check for updates" bullshit
Phone support made an appointment for the support engineers to access my tv remotely. During the remote support the engineer did the basic stuff as mentioned in this topic.
Sad thing was that he didn't even ask what the problem was before he started. When I explained it to him, after his actions obviously hadn't solved it, he told me that Anynet is their CEC flavor and that they don't guarantee any compatibility with anything other than Samsung devices. "Hey lets give it another name so we cannot be held liable when it doesn't work".
When I stressed to him that the update broke something that was functioning fine before, he told me that I should consider myself lucky to have had it working in the first place, but that there's nothing to be done to solve it (other then hope for another firmware update). He supposedly was going to pass on the information but I seriously doubt he did that based on how annoyed he sounded.
When I told him that imo they have to downgrade the firmware on my tv as I never asked for it in the first place, he told me that that was not possible. It's such bullshit that a company like Samsung has an auto update mechanism but no safeguards in place to go back in case of issues. Very lousy support indeed. Thank god not all suppliers have structural design errors like that.
I told Samsung support over Facebook support that I will not recommend Samsung as a brand until this is either fixed or until they come up with a decent explanation why they can't or won't but in that case tbh they should give me a possibility to go back to previous firmware. So far I haven't received a single response to the 4 messages I have sent them over Facebook...
I'm quite disappointed indeed. Too bad, because so far I've been very happy with Samsung products.
