Samsung VG-KBD2000 on UE48JU6000 WXXN

Here for general support for J series TVs, request and problem solve area.

sectroyer
Official SamyGO Developer
Posts: 5940
Joined: Wed May 04, 2011 5:10 pm

Re: Samsung VG-KBD2000 on UE48JU6000 WXXN

Post by sectroyer »

gossy wrote:perhaps due to non native English something is lost in translation from me to you ^^
Yeah something is lost :P
gossy wrote:This tv has no native bt hardware and as such has no bt connection interface in its menu structure
and when presented with a bt usb dongle it does not (from stock fw and settings) know what to do with it - no pairing options appear.
What was the point on buying tv without bluetooth to "save" ~25 euro ? :) And THEN buying some special Samsung keyboard ? :)
I do NOT support "latest fw" at ALL. If you have one you should block updates on router and wait for it to STOP being "latest":)
If you want me to help you please paste FULL log(s) to "spoiler"/"code" bbcodes or provide link(s) to pasted file(s) on http://ctrlv.it/ Otherwise "NO HELP"!!!
If you want root DISABLE internet access to your device!!!!
DO NOT EVER INSTALL FIRMWARE UPGRADE !!!!

gossy
Posts: 14
Joined: Sun Oct 18, 2015 9:30 am

Re: Samsung VG-KBD2000 on UE48JU6000 WXXN

Post by gossy »

sectroyer wrote:
gossy wrote:perhaps due to non native English something is lost in translation from me to you ^^
Yeah something is lost :P pls read my inital post a little more carefully then
gossy wrote:This tv has no native bt hardware and as such has no bt connection interface in its menu structure
and when presented with a bt usb dongle it does not (from stock fw and settings) know what to do with it - no pairing options appear.
What was the point on buying tv without bluetooth to "save" ~25 euro ? :) And THEN buying some special Samsung keyboard ? :)
This TV had no product page of its own at the time, but the manual inferred the BT functionality in several passages, which was confirmed by Samsung Customer Care.

The confusion has currently ended with Samsung putting up a product page of this model detailing it has no BT, and removing BT logos from the tv menu in the latest FW update to 1411 - this was funnily enough within 48 hours of us posting pictures of our tv's menu to Samsung customer care in the follow up communication with them on this matter. We were told at the time this samsung keyboard would work with our tv by Samsung customer care several days before.
Samsung UE48JU6000 WXXN current fw: 1411

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