Smart Hub Region and Voice Command

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Samsungy
Posts: 3
Joined: Fri May 08, 2020 3:50 pm

Smart Hub Region and Voice Command

Post by Samsungy »

Hello all,

I have a UN55KU7000 purchased in Canada in 2016. This model has a smart remote with voice control. As you know, you can control many features by simply saying: "Search Youtube for... or Search google for...etc." and it works flawlessly.

Obviously, the default smart hub region is set to Canada. Now, surprisingly, when you change the smart hub region, then the voice command becomes useless and limited to search the TV only. It becomes unable to do anything else! I always thought that smart hub region only affects the apps available in that region, not changing the functionality of the remote control.

Is there a way to correct this issue through service menu/extended service menu? Please advise. Thank you.

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