Samsung TV Stuck in "Check that the One Connect is connected to the TV"

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joseavegaa
Posts: 2
Joined: Sat Mar 16, 2019 10:26 pm

Samsung TV Stuck in "Check that the One Connect is connected to the TV"

Post by joseavegaa »

Hey! So, I woke up today and powered on the TV as I normally would, but a message saying "Check that the One Connect is connected to the TV" appeared. From that point, I couldn't do anything. I powered off the TV, powered it back on and same thing. Contacted Samsung Support and suggest to restart the One Connect box, but I don't even have one (nor have I ever). The TV model is UN49K6500AHXPA.

What can I do? Thanks.

zoelechat
Official SamyGO Developer
Posts: 8458
Joined: Fri Apr 12, 2013 7:32 pm
Location: France

Re: Samsung TV Stuck in "Check that the One Connect is connected to the TV"

Post by zoelechat »

Are you sure you didn't try to change model to greater in service menu? :)
Possibly some clue there:
https://forum.samygo.tv/viewtopic.php?f=98&t=12022
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joseavegaa
Posts: 2
Joined: Sat Mar 16, 2019 10:26 pm

Re: Samsung TV Stuck in "Check that the One Connect is connected to the TV"

Post by joseavegaa »

Did not. Actually, opened the Service Menu and didn't even have the option to see the Model. Thanks for the info! Will check that thread.

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