I work in IT Support in head office for a company, we will just call it company X. And the receptionist in company X has a TV that plays one video file. its an mp4 file. We usually plug the USB stick into the TV - Samsung es6300, play the file, it plays however anywhere from 3 - 5 minutes the TV restarts. This is in the reception of company X so ideally needs to be on a loop for around 13 hours.
I have tried a lot to get this to work.
- Changed USB Ports
- Changed USB Sticks
- Changed video formats
- Eco settings are turned off
- sleep timer is turned off
- upgraded the firmware from 0020006 to 0020007
After the firmware upgrade I was starting to have issues especially with the wifi-card. So I went to Firmware downgrade it manually with a USB Stick. However this just causes a crash and the TV to restart.
Now I can't firmware downgrade it to the factory version. I can't access any network settings (TV Freezes, and restarts). When I go to update firmware via USB it can't find firmware/the option is grayed out or TV Freezes and Restarts.
I pretty much spent the last 2 hours troubleshooting this TV as best as I could and at this point just considering putting in a order for a new one.
Any Help is appreciated.