SamyGO

Hey guys, I hope somebody can help me with my issue.

I bought a TV SAMSUNG UE40D6500ZF one year ago (October 2011). After 4 months the TV switch off, after 1 second switch on, after one second switch off, ....ever. If i disconnect from the electricity and connect next day, the tv works fine during 1 hour and start switch off/on ever.

I call support and the only thing they do was 'reset factory defaults'.

After 3 months the same thing... tv switch off/on. I reset factory defaults and the TV was fine.

Three days ago the same thing

The last time i upgraded firmware was 2 months ago, and the problem appears only 3 days ago.

Anyone can help me ?

TV: UE40D6500ZF
Firmware: T-GASDEUC-1021.1

Thanks!
Manuel 'Cere' Santos

Strange problem. If reset to factory defults helps (btw, how do you do that?), then perhaps this is software problem...
Exlink log may help to understand the problem. But also here could be some hardware related problem (capacitors?, overheating? ...other?), so if your tv is under warranty, you should complain to your Service.

If reset to factory defults helps (btw, how do you do that?)
I press 10 seconds the EXIT button in remote control.

Exlink log may help to understand the problem.
What is 'Exlink log'?

But also here could be some hardware related problem (capacitors?, overheating? ...other?), so if your tv is under warranty, you should complain to your Service.[/quote]
I do that. They said that the TV is OK.

juuso,
can you explain what is "Exlink log " ?

My TV continues with the switch off/on problem

thank's

This is ExLink log: output trough connected exlin cable
http://wiki.samygo.tv/index.php5/Ex-Lin ... ead_output