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Hospitality TV HG48AC690 Boot Loop

Posted: Wed Oct 14, 2015 1:46 pm
by DanK
Hi,
I hope someone can help me resolve or at least find out why it is misbehaving.
It is a hospitality TV that keeps on restarting. It boots, displays the smart TV splash image, stays blank and then goes off after a few minutes. The LED flashes when I press buttons on the remote but nothing happens. This started soon after a firmware upgrade.
I have tried resetting EEPROM, it brings up the window prompting to enter service mode(the window is displayed upside down) but when I press OK, it does not go to service mode, it brings up another window about no signal,check the antennae.
When I press mute-2-5-8-enter, it stops rebooting but it does nothing more. No response to remote presses and the display remains blank.
When I plug in a USB, the TV generates detailed logs- see attached.
The Main board has reset flag pad - see attached image.
Please help.

Re: Hospitality TV HG48AC690 Boot Loop

Posted: Wed Oct 21, 2015 6:36 pm
by beatfreak
First, i don't think its a C-Series TV, do you know the purchase/produce date?
Do you know what firmware version it uses?
dtvlog lokks like a later model than C-Series, also smartTV is used since D-Series

Re: Hospitality TV HG48AC690 Boot Loop

Posted: Fri Oct 23, 2015 1:17 pm
by DanK
Hi, thanks for responding.
It is a 2014 model, using firmware;T-MST14DEUCB. See attached image of the board with more details circled in red.
HC690.jpg

Re: Hospitality TV HG48AC690 Boot Loop

Posted: Thu Oct 29, 2015 6:39 pm
by beatfreak
So its rather a early H-Series or late F-Series, maybe someone who has experience with these Series can get something more from your bootlog