and desided to have a pot-shot at Netflix
Notice, there in NO real information here, but it was sure fun to see the support escalate to the region head,
as I became more and more bothered by their standard-template-answers ... Its like they dont even read what you say
I started a chat with the support-service on Netflix homepage, and this is a copy of our conversation :
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Netflix Customer Service:
Hi there! your agent is [staffmember name]. With whom do I have the pleasure of chatting with today?
LordByte:
Hi there .. My name is LordByte.
LordByte:
Say, - I am using unblock-us.com DNS-service to access US content. I have issues making the new netflix 4.005 work on my Samsung PS64F8505 ...
I can find no support .. is this a known issue ?
Netflix Customer Service:
hhhmm! I wonder what could be happening on your end but I will be more than happy to check this on my end.
LordByte:
I do have a reference for you .... https://help.netflix.com/en/node/11982
LordByte:
Just not sure its identical to my issue ..
Netflix Customer Service:
Thanks for that info , I am on this for you
LordByte:
Cool .. .. thanks a bunch
Netflix Customer Service:
You are most welcome, I am on the phone with the Tech guys hang with me please
Netflix Customer Service:
Thanks for hanging on with me I reached out to my Tech team and they confirmed that the reason you are getting this error is because the DNS settings is changed on the account it has blocked your streaming ability , whenever the settings are adjusted to get another region content, not to worry this can be sorted out immediately if the DNS settings are reset right away you should be up and running before you know it and I must say I appreciate your time and effort today
LordByte:
Uhmmm .. lets back up a bit here ....
LordByte:
My issue is not streaming ... My issue is that NetFlix 4.005 crashes out to TV-source 3-4 seconds after launch
LordByte:
Netflix 4.005 is not compatible ...
LordByte:
Also, DNS-settings is controlled by Unblock-us.com, and old NetFlix 3.something works well !
Netflix Customer Service:
Ah I see! thanks for clarifying this for me, back on with the experts just a sec please
LordByte:
Netflix 3.x works very well, for all regions .. both US and Denmark ... but Netflix 4.005 crashes before reaching the "red screen shown during loading" ... and thus streaming
itself is not relevant ... just to recap
Netflix Customer Service:
Thanks for clearing it up, I am now reaching out to the Tech guys for you again
Netflix Customer Service:
I am getting there updates again.
Netflix Customer Service:
Thanks for hanging on with me I just got off the phone with the guys and it was confirmed that at 4.000 have bug fixes that blocks applications like the DNS application that you are using is using to get US content so it won't work as well, they also stated that in order for this to work you will have to refrain from using that application
LordByte:
Please notice that I have both FTP- and Telnet-access to my TV .. and can thus provide internal information. After disassembling the netflix application (v 4.005) I have found no obvious reason for its crashing during load ... but I can provide any file from installation ... like configuration-files, or whatever may help your techie.
LordByte:
So .. Streaming can occur when application is loaded 100% .... My TV never gets past like 50% of the loading of application ... then it crashes.
LordByte:
And thus "location" is of no relevance .... yet
LordByte:
apart from that ... the US netflix-servers WILL provide content, as server(s) believe me to be located inside the US due to DNS-masking using unblock-us.com services.
LordByte:
streaming is NOT the issue ... version 3.x streams everything happily .... after loading successfully ... Version 4.005 does NOT load successfully ....
LordByte:
[end of recap]
Netflix Customer Service:
I totally get where you are coming from and all aims here are to get you up and running and back to your movies. Using unblock-us.com or even VPN based on what I personally know are used by customers as a means to access content that is outside of there region. The thing about this is that these changes tend to work for a time until there is a clash between the ip that is being push off by that particular service as oppose to your actual ip address that is connected with your internet connection. As such you will run across streaming issues. In addition due to us not working with these programs or setting hand in hand -
Netflix Customer Service:
when there are updates and such to be done to these programs and setting Netflix is not necessarily going to moving with it side by side as what we work with is regional services based on your original ip and not a VPN service or program that runs from region to region.
LordByte:
Let me phrase it differently ... UNTIL the application is loaded there is NO need for an IP ... Even if I detach the lan-cable the application MUST load, BEFORE it can check my IP.
Netflix Customer Service:
Hence the reason why the update with this particular application crashes each time you try to access Netflix
LordByte:
Like your computer cant do spell-checking before the word-processor is fully loaded
LordByte:
Netflix servers are never accessed ... Application crashes way before any communication with netflix servers are initiated.
Netflix Customer Service:
Gotcha on that, however our services work based on data communication -, we send out a signal to your ISP that you are trying to connect with us, and based on the response we get from that connection which would tie in with the IP address we are able to communicate the particular data to you.
Netflix Customer Service:
So once you click a movie to stream with us we start communication right there and then
Netflix Customer Service:
So if we are not getting that communication we can not complete the loading of the movie.
LordByte:
No, I am sorry you are wrong ... Netflix servers have NO idea that the application was SUPPOSED to run .. If I remove LAN-cable, version 3.x loads just fine, and THEN it discovers I have no internet .... version 4.005 NEVER get to the point where it even access connectivity !
Netflix Customer Service:
Please could you just access Netflix with out the use of the DNS setting change?
LordByte:
Yes, I could .... but version 4.005 is not offered in Europe
Netflix Customer Service:
I get that, what i want though for you to do is try accessing Netflix with out the unblock-us.com and have your DNS set to the normal settings.
LordByte:
Thats basically the same as setting my region to Denmark ... and whether I use unblock-us or not Netflix version 3.x works well in ANY region, and version 4.005 works in NO region ... it crashes WAY before any code TRIES to access the internet (and hence any netflix server).
Netflix Customer Service:
If the 4.005 is not offered in Europe based on what you have stated there is no use in trying to get that version as it will not work in the region you are in. I wish that there was something that I could from my end here based on this issue you are having but it is best to get this sorted and gain more advise from the makers of the program that you are using.
LordByte:
And .. tadaaa .. thats why people use unblock-us .. That will make the netflix server believe I live next door to the server ... Sorry, no cigar .. You need to understand the technology
LordByte:
The "makers" of the program is .... Netflix
Netflix Customer Service:
Oh no we are not the creators of unblock-us... as such the reason when you are going through this program to connect with us you are running in to issues.
LordByte:
oh please please understand that the software from netflix crashes hours days and weeks BEFORE reaching the step where it wants to contact ANY server ... It crashes at same spot wether TV has internet-access or NOT
Netflix Customer Service:
This is happening you are currently unable to connect with us due to you using the a VPN based program. My teach team has looked in this for you and have sen this as the source at which is causing you not to get Netflix going at the moment. We would really appreciate your cooperation in regards to having this program disabled even just for a moment and try streaming a title with us with out the use of going through this particular program. We want to get you back to your movies, and want to be able to pin point what is exactly going on that we can get your movies going.
LordByte:
OK, when NOT using unblock-us I can stream ANY context I wish from the netflix-servers using the netflix-software version 3.x ... No version 4.005 is available in Europe due to IP-check ... If I manually override this issue, I am able to install netflix 4.005 ... but still unable to run it ... Using region-override on TV, Netflix 4.005 becomes available ... but after installation, it crashes during initialization ... WAY before any detection of internet-access.
LordByte:
And this it crashes at same spot no matter if it has internet-access or not ... This rules out that its a connectivity-issue.
LordByte:
Being a software-developer for more that 30 years, I believe in divalent logic .. Either it access the internet or it does not ... and 4.005 does NOT
Netflix Customer Service:
Okay, so you see that Netflix is working perfectly fine when you are not going through this particular program. Now with you wanting to override this program of yours that you are using - that is something that we at Netflix would not be able to advise you on. For one it is a breach of our regional contract as to term of our services. Personally I would advise that you use the version you are using that works for you and not to try to over-ride a system or program that will not work.
LordByte:
No, still not correct ... Forget about unblock-us .... I can put it this simple: Version 3.x runs fine, version 4.005 is defective ...
Netflix Customer Service:
If you believe this is something that may be with your internet connection you trouble shoot your connection as well )
LordByte:
My connection is just fine ... TV streams anything and everything I want ... Except for this particular case where the client-program (netflix application) crashes when launched, network or no network
Netflix Customer Service:
Okay to be simple then, - you use Version 3.x seeing that it work perfectly fine for you and not try to over ride it to version 4.005 as you are obviously running into problems with this version. Mind you though I should not be even be giving you advise in regards to this as what you are doing with cross region jumping is actually something that is not of legitimacy.
LordByte:
Its perfectly legitimate and fully accepted by Netflix. And I will of cause NOT settle for version 3.x when I know version 4.005 is out ..
LordByte:
Netflix have even constructed the subscription such that when subscription is paid, it allows access to ALL regions ... well documented too.
LordByte:
Major newspapers in my country even brings articles on how to setup netflix for usage in Denmark using US servers ... and it works well ... just not in version 4.005
LordByte:
But alas, if its a "new" issue, I do understand that there is no answer as of yet ..
Netflix Customer Service:
Hmmm..... You agree to use the Netflix service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, including public performance limitations or other restrictions on use of the service or content therein. You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Netflix service without express written permission from Netflix or its licensors. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Netflix service; use any robot, spider, scraper or other automated means to access the Netflix service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Netflix service; insert any code or product or manipulate the content of the Netflix service in any way; or, use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Netflix service, including any software viruses or any other computer code, files or programs.
Netflix Customer Service:
You can Click Here number 6 (Netflix Service) section E
LordByte:
Sorry, that law you quote does not apply in Europe
Netflix Customer Service:
Ah, the terms of use here is extended right across all regions for all customers.
LordByte:
Our news-papers even describes how to do ... in full and legal public ... see for example: http://ekstrabladet.dk/ekstra/forbrug/a ... 195861.ece
LordByte:
You may prohibit disassembly in the US ... but not in EU and Russia ... again, you NEED to know the technology ... and the law
Netflix Customer Service:
Hey good day. This is Euzhan head agent on duty. Our terms of use and agreements that we have with the many governments as to our servies is as stated above there.
LordByte:
The US had same problem with http://www.thepiratebay.org ... You may prohibit it in the US ... but not in the free world
LordByte:
You are wrong ... Russia has never accepted such
Netflix Customer Service:
I regret what is advertised in your news papers - however at this point there isn't a way that we can get you up and running when you are going through the program that you.
LordByte:
But this is not the issue ... The issue is that I cant make Netflix work in version 4.005 .. and i accept that there is no answer. ... just too bad.
LordByte:
going through what program ???
LordByte:
I use a DNS-service ... like EVERYONE accessing the internet .... you too are using a dns-service right now
Netflix Customer Service:
I see you are perfectly fine with the way that you wish to access our services and I see you get the services going when you do not use the unblock-us program.
LordByte:
Wrong again
LordByte:
no matter what DNS-service i use version 3.x of netflix works well ... version 4.005 of netflix NEVER works no matter what.
Netflix Customer Service:
In regards to the issues you are using the with the version you are using 4.005 that is working there is nothing we can do on our end in regards to getting it fixed.
LordByte:
Thats acceptable ... I can live with that.
Netflix Customer Service:
Great,so seeing that 3.x works for you I suggest you continue using that version.
LordByte:
Version 3.x plays what I want ... I just want the newer interface offered in version 4.005
LordByte:
I will, as I have no alternative ...
Netflix Customer Service:
That is something you have to take up with the makers of the program. as we can not advise on this.
Netflix Customer Service:
Was there anything else I can help with?
LordByte:
"makers of the program" ?? ... Netflix 4.005 is a Netflix application, and my DNS-provider is from my ISP .... what "makers" ?
Netflix Customer Service:
Well I guess you have to take this up with your ISP as to the DNS setting that you have associated with your network.
LordByte:
Its actually simple ... Version 4.005 creates an "division by zero" long time before the application reaches the point where it wants to access the internet
LordByte:
Any developer will immediately recognize that this CANNOT be a connectivity issue
LordByte:
Anyway ... I have spend enough of your time ... I am sorry for any distress I may have caused. I thank you for your efforts !!!
This chat session has ended.
