CI difference compare to ES series

[raners]

Hey guys (and girls)!

I have the following problem. I have 2 Samsung TVs: 40ES5500 and 48H6400. They are both great TV, but the latter cause me some problems with CI module. We have ISP, which provide DVB-T signal for TV. They have developed their own CI module, which decodes encoded channels. This CI module works like a charm on ES5500 series, but the same module does not decode channels on H6400. The CI module is correctly recognized on H6400, but channels remains locked.

I already contact the ISP provider and they told me that they already solving the problem with the help of Samsung. I suspect that this problem does not have high priority at their company and I don't want to watch TV with their stupid and awkward Set-Top Box...

I would also contact samsung but I don't know, which contact (email) should I write to... If anyone knows some good contact, please write it down...

I already checked service menu (by pressing "info + menu + mute + power" buttons on remote) on both TVs and I notice that on H6400, setting "CI+ 1.3" was turned "ON" and on ES5500 was turned "OFF". I tried to change that on H6400 but the CI module still don't decode channels...

What could be the main difference with ES and H series relating to CI module (and its decoding)? I believe (and hope), that this problem could be solved just by changing some setting in service menu...

If anyone have any idea, what could be wrong, please advice me.

Thanks in advance. Bye

[raners]

Hey!

Can please anybody write some good contact from samsung support (email) that could help me?

Thanks.
bye