TV reports no internet connection however...

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logicom
Posts: 3
Joined: Sun Aug 17, 2014 11:46 am

TV reports no internet connection however...

Post by logicom »

Hi,

my TV was working flawlessly until yesterday. It is UE50ES5500 and I am running iptv client on it, for two years now.
TV reports LAN connectivity only but not internet. However from it's browser app I am able to surf ???????
I have done every troubleshooting method that I could find on internet
changing DNS, factory reset, flashing firmware, checking cables and router config., updating firmware, and lastly installing samyGO from usb,
and still the same.
I am able to browse from TV browser app, but initiation of any other app that requires internet connection,
ends with the popup for checking connectivity. Again I am able to open DLNA content in LAN.
TV is connected with the CAT5 patch cable to the router. Internet connectivity is there and I am able to see the channels from my pc attached to the same router with the same iptv client.

I have just lost 8 hours going around as headless chicken.

Could someone assist please.

Kind Regards.
zoelechat
SamyGO Moderator
Posts: 8616
Joined: Fri Apr 12, 2013 7:32 pm
Location: France

Re: TV reports no internet connection however...

Post by zoelechat »

Same here and for many other people, I guess just a matter of time for Samsung to solve their issue :)
Feel free to report it to Samsung, I hope they'll be flooded about that.
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logicom
Posts: 3
Joined: Sun Aug 17, 2014 11:46 am

Re: TV reports no internet connection however...

Post by logicom »

Any previous experience on how long/ or what is the critical mass of consumers reporting the same issue that would trigger Samsung's reaction ?
zoelechat
SamyGO Moderator
Posts: 8616
Joined: Fri Apr 12, 2013 7:32 pm
Location: France

Re: TV reports no internet connection however...

Post by zoelechat »

Last time it happened, it lasted only 4h30 :)
http://www.engadget.com/2014/04/20/sams ... e-sds-fire
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miazza
SamyGO Project Donor
Posts: 773
Joined: Wed Apr 03, 2013 6:10 pm

Re: TV reports no internet connection however...

Post by miazza »

Now it is two days.....
AVOID TO PUBLISH AND DISCLOSE SAMYGO PROJECTS ON OTHER FORUM.
sectroyer
Official SamyGO Developer
Posts: 6305
Joined: Wed May 04, 2011 5:10 pm

Re: TV reports no internet connection however...

Post by sectroyer »

miazza wrote:Now it is two days.....
I already released fix :)
I do NOT support "latest fw" at ALL. If you have one you should block updates on router and wait for it to STOP being "latest":)
If you want me to help you please paste FULL log(s) to "spoiler"/"code" bbcodes or provide link(s) to pasted file(s) on https://pastebin.com Otherwise "NO HELP"!!!
If you want root DISABLE internet access to your device!!!!
DO NOT EVER INSTALL FIRMWARE UPGRADE !!!!
martilas
Posts: 1
Joined: Thu Feb 26, 2015 3:30 am

Re: TV reports no internet connection however...

Post by martilas »

where is the fix?
sectroyer
Official SamyGO Developer
Posts: 6305
Joined: Wed May 04, 2011 5:10 pm

Re: TV reports no internet connection however...

Post by sectroyer »

martilas wrote:where is the fix?
Here:
viewtopic.php?f=16&t=8788
I do NOT support "latest fw" at ALL. If you have one you should block updates on router and wait for it to STOP being "latest":)
If you want me to help you please paste FULL log(s) to "spoiler"/"code" bbcodes or provide link(s) to pasted file(s) on https://pastebin.com Otherwise "NO HELP"!!!
If you want root DISABLE internet access to your device!!!!
DO NOT EVER INSTALL FIRMWARE UPGRADE !!!!
logicom
Posts: 3
Joined: Sun Aug 17, 2014 11:46 am

Re: TV reports no internet connection however...

Post by logicom »

It is working since today, smart hub updated automatically.

Regards.

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