Samsung guarantee ?!

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manouvras
Posts: 6
Joined: Fri Dec 21, 2012 12:41 pm

Samsung guarantee ?!

Post by manouvras »

Hi guys...i make something wrong with my tv smart tv 3d d6510 in service menu.... and i call to samsung to fix it... the tv is in gurantee... they told me that if i had enter the sevice menu the gurantee is lost... i told them i dont enter in service menu :P ... and something go wrong in the last update... can they see if i enter in sevice menu...or is there any trick that i can do... so they can not understand that ??? :|
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juusso
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Re: Samsung guarantee ?!

Post by juusso »

is anywhere in user manual/ warranty contract written about entering service menu and warranty? I couldn't see any. actually if you don't tell you were in service menu, they wont find you did it.
LE40B653T5W,UE40D6750,UE65Q8C
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FFB (v0.8), FFB for CI+ . Get root on: C series, D series, E series, F series, H series. rooting K series, exeDSP/exeTV patches[C/D/E/F/H]

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manouvras
Posts: 6
Joined: Fri Dec 21, 2012 12:41 pm

Re: Samsung guarantee ?!

Post by manouvras »

mmmm i dont know my friend...if they refer something....i tell them i did in the first call ....and in the second i was making like a noob :P and i tell them i thought the normal menu was called service menu xD ....
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juusso
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Re: Samsung guarantee ?!

Post by juusso »

no problem you can behave like noob, saying you thought service menu is plug and play menu behind 0000. this saves you some money :-)
and btw, they don't find any evidence you entered factory service menu.
LE40B653T5W,UE40D6750,UE65Q8C
Have questions? Read SamyGO Wiki, Search on forum first!
FFB (v0.8), FFB for CI+ . Get root on: C series, D series, E series, F series, H series. rooting K series, exeDSP/exeTV patches[C/D/E/F/H]

DO NOT EVER INSTALL FIRMWARE UPGRADE
manouvras
Posts: 6
Joined: Fri Dec 21, 2012 12:41 pm

Re: Samsung guarantee ?!

Post by manouvras »

:D good news... but they say that they can check it if i enter the menu... by the way ... i can be better actor... xD !
ecig12
Posts: 1
Joined: Tue Feb 12, 2013 8:32 am

Re: Samsung guarantee ?!

Post by ecig12 »

Manual contact written in paper for warranty or guarantee.Because at this proof we do the claim on the company
pragyaware

Re: Samsung guarantee ?!

Post by pragyaware »

Granttee is written on paper on manual purchasing bill. You can claim to to Samsang on the base of this evidence.

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